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Last Updated: 30 August 2026
Welcome to Truebroker ("we", "us", "our"). These Terms & Conditions ("Terms") govern your access to and use of our website located at https://truebroker.in/, along with our mobile application, products and/or services (collectively, the "Services").
By accessing our website or using our Services, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with any part of these Terms, please do not use our Services.
Truebroker provides property broking, listing and related real estate advisory services through its website and/or application.
All information relating to our products, services, pricing, features, availability and applicable conditions will be displayed on the relevant pages of our website or application.
We reserve the right to modify, suspend or discontinue any part of our Services where reasonably necessary.
You must be legally capable of entering into a binding agreement under applicable laws to use our Services.
By using our Services, you confirm that the information provided by you is accurate, complete and current.
If you are using our Services on behalf of a business or organisation, you confirm that you are authorised to represent that entity.
Certain Services may require you to create an account or provide personal and business information.
You are responsible for:
We reserve the right to suspend or terminate accounts where information is found to be inaccurate, misleading, fraudulent or in violation of these Terms or applicable law.
We make reasonable efforts to ensure that product and service descriptions, prices, availability and other information displayed on our website are accurate.
However, occasional errors, omissions or changes may occur. We reserve the right to correct such errors and update information when required.
The availability of a product or service may change without prior notice.
The applicable price for a product or service will be displayed on our website or application before you proceed with payment.
All applicable taxes, fees or additional charges, where applicable, will be communicated to you before completion of the transaction.
Payments may be processed through authorised third-party payment service providers, including Razorpay Payments Private Limited, or other payment methods made available by us.
We do not store your complete debit card, credit card, UPI PIN, banking password or other sensitive payment credentials on our servers.
Payment processing is subject to the terms, conditions and security procedures of the applicable payment service provider.
A transaction will be considered successfully placed or confirmed only after successful payment confirmation and/or confirmation from our system.
In certain circumstances, a transaction may be cancelled or placed on hold due to payment failure, technical issues, suspected fraudulent activity, incorrect information, unavailability of the requested product/service or other legitimate reasons.
If an amount has been debited for a transaction that is not successfully confirmed, the applicable refund process will be initiated in accordance with our Cancellation and Refund Policy.
Cancellation and refund requests will be handled in accordance with our separate Cancellation & Refund Policy available on our website.
The eligibility, applicable timelines, deductions, processing procedure and refund method may vary depending on the nature of the product or service purchased.
Where a refund is approved, the refund will generally be processed through the original payment method or another permitted method.
Actual crediting time may depend on the customer's bank, card issuer, UPI provider or payment service provider.
Please refer to our Cancellation & Refund Policy for complete details.
Where physical products are offered, delivery will be made to the address provided by the customer, subject to applicable delivery conditions.
Where digital products or online services are offered, fulfilment may take place electronically or through the applicable service platform.
Estimated delivery or service timelines will be communicated wherever applicable.
Delays caused by circumstances beyond our reasonable control, including logistics disruptions, natural events, technical failures or regulatory restrictions, may affect delivery or service timelines.
You agree not to:
We may restrict or terminate access where we reasonably believe that these Terms have been violated.
All website content, including text, graphics, logos, images, designs, icons, software, trademarks and other materials, is owned by or licensed to Truebroker, unless otherwise stated.
You may not reproduce, distribute, modify, copy, publish, sell or commercially exploit our content without prior written permission.
Our website may contain links to or integrations with third-party websites, payment providers, delivery partners or other service providers.
Third-party services are governed by their respective terms and privacy policies.
We are not responsible for the policies, content, availability or practices of independent third-party services.
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, store and process personal information.
By using our Services, you acknowledge that you have read our Privacy Policy.
We aim to keep our website and Services available and functional; however, uninterrupted availability cannot be guaranteed.
Our Services may occasionally be unavailable due to maintenance, upgrades, technical problems, network failures, security incidents or circumstances beyond our reasonable control.
To the extent permitted by applicable law, Truebroker shall not be liable for indirect, incidental, consequential or unforeseeable losses arising from the use or inability to use our website or Services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
You agree to indemnify and hold harmless Truebroker, its directors, employees, representatives and service providers from claims, losses, liabilities or expenses arising from your unlawful use of our Services, violation of these Terms or misuse of our website.
We may update these Terms from time to time to reflect changes in our Services, business practices, technology or applicable legal requirements.
Updated Terms will be published on this page with the revised "Last Updated" date.
Your continued use of our Services after the updated Terms are published constitutes your acceptance of the revised Terms.
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, disputes arising from these Terms or our Services shall be subject to the jurisdiction of the competent courts located in [City, State, India].
For questions, concerns, cancellation requests or other support related to our Services, please contact us:
We aim to respond to customer queries within a reasonable period.
By accessing our website, creating an account, placing an order or making a payment, you acknowledge that you have read and agreed to these Terms & Conditions and the other applicable policies published on our website.