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Last Updated: 30 August 2026
At Truebroker ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store and protect information when you access or use our website, mobile application, products or services ("Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use our Services, we may collect the following information:
This may include:
When you make a purchase or payment through our Services, we may receive information relating to the transaction, such as:
Payments may be processed through authorised third-party payment service providers. We do not intentionally collect or store your complete card number, CVV, UPI PIN, banking password or other sensitive payment authentication credentials on our servers.
When you access our website or application, certain technical information may be automatically collected, including:
We may collect information that you voluntarily provide when you:
We may use the information collected for legitimate business purposes, including:
We will use personal information only for appropriate and lawful purposes.
Payments made through our website may be processed by authorised payment service providers such as Razorpay Payments Private Limited or other payment providers made available by us.
Payment service providers may independently process payment information in accordance with their own privacy policies and applicable security standards.
We do not request or store your UPI PIN, internet banking password, CVV or complete payment credentials.
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.
Cookies may help us:
You may control or disable cookies through your browser settings. Certain website functions may not operate properly if cookies are disabled.
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers where reasonably necessary to operate our business and provide our Services. These may include:
We share only information that is reasonably necessary for the relevant purpose, subject to applicable legal requirements.
We may disclose personal information where we reasonably believe disclosure is necessary to:
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Users are also responsible for keeping their account credentials and passwords confidential.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our Services, maintain business and transaction records, resolve disputes, enforce agreements and comply with applicable legal or regulatory requirements.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
Our website or application may contain links to third-party websites, services or platforms.
These third-party websites operate independently and may have their own privacy policies and terms.
We are not responsible for the privacy practices, content or security of third-party websites or services.
We recommend reviewing their privacy policies before providing personal information.
Our Services are not intentionally designed to collect personal information from children where such collection is prohibited by applicable law.
If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
Requests can be submitted using the contact details provided below. Certain information may need to be retained where required by law or for legitimate business purposes.
Where permitted by applicable law, we may send you promotional communications about our products, services or offers.
You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.
Even if you opt out of promotional communications, we may continue to send essential transactional or service-related communications.
Where required for operating our Services, information may be processed or stored using service providers located in India or other jurisdictions, subject to applicable laws and appropriate safeguards.
We may update this Privacy Policy periodically to reflect changes in our Services, technology, legal requirements or business practices.
Any updated version will be published on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, we will obtain consent before processing personal information for purposes that require consent under applicable law.
Truebroker reserves the right to update this Privacy Policy from time to time in accordance with applicable laws and business requirements.
If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.